Senior Product Designer CDI

Paris, France (voir sur une carte)

Aircall’s mission is to transform the business phone industry!

Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool. Our platform easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.

With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide — including Uber, SpotAHome, TravelBird.

As product designer, you’ll be involved in building new features and reinvent our products everyday. You’ll work on:

  • Phone app on desktop and mobile
  • The team administrator’s dashboard
  • Integrations with Salesforce, Zendesk, Intercom (& many more)
What you will do
  • Understand users’ needs and problems through user interviews with the support and customer success teams. Examples:

    Take part in sessions with the support team to assess the main problems users are facing at the moment; Organise shadowing sessions with users to see and understand how they use the product and what their main issues are, etc.

  • Work hand in hand with product managers on major projects of the roadmap. Examples:

    Revamping the user experience and interface of the calling views on apps; Iterating on an existing feature; Building a conference call feature; Improving the user flow of Aircall in Salesforce, etc.

  • Guarantee consistency when working on projects and collaborate on our design system with the design and development teams. Examples:

    Take part in weekly design reviews to challenge your designs; Make sure your designs are in line with the design system; Develop further our design system with other designers.

  • Produce detailed screens and prototypes for usability tests and specifications. Examples:

    Prepare a prototype with rough sketches to test it with 5 users from one company; Prepare a detailed prototype at the end of the ideation phase to test it with 5 remote users; Record a video of your prototype to share it with the whole company, etc.

What we are looking for
  • You’re ready to revolutionise the good old phone!
  • You’re the person who’s always asking why.
  • You like to dig deep into a problem and explore various solutions to solve it.
  • You love to be challenged.
  • You enjoy designing desktop, web and mobile screens with a high level of detail.
  • You love to build quick prototypes for testing and sharing.
  • You like to take part in user interviews and usability tests.
  • You stand up for your ideas and back them up with research.
Hiring Process
  • HR Phone Call Interview
  • On site interview with Head of Design
  • Design task
  • On site interview with the team and debrief of the task
  • Interview with CPO
  • Team Lunch

We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment — these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.

What we offer

  • Amazing startup atmosphere and team spirit
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Competitive package with bonus compensation based on performance
  • Yearly team offsites to exotic locations bringing together our Paris and NYC team

Please include a link to your portfolio with your application.