You are at the edge of new technologies and innovation ? You have a significant experience in UX Strategy and UI Design?
A great opportunity as a head of strategic design (m/f) has arisen within Airbus Customer Services department based in Toulouse.
You will be integrated within the Innovation in Digital Services team that has the responsibilities of defining the Innovation Framework for Customer Services, executing this process and delivering innovation for Digital Services and supporting other Business Lines (Materials, Training, Upgrades, …) in their own innovation.
Airbus innovates in line with clear strategic intent, and current Innovation priorities for Digital Services include entering new markets (such as Operations Control Centers, Maintenance Operations, Lessor Operations, Ground Operations) and integrating disruptive technologies into existing markets and services. In line with Airbus top Company Objectives, Innovation investments are prioritised based on their impact on Sustainability, Airline Operations and Airbus Profit.
Strategic Design applies the principles of traditional design to "big picture" systemic challenges of our industry. It redefines how problems are approached, identifies opportunities for action, and helps deliver more complete and resilient solutions.
Targeting the right audience by defining relevant criteria of the clients we want to co-create with, it progressively makes us move from a product brand to a service brand, thanks to data knowledge and digital solutions.
The actions are to clearly understand our customers’ ecosystems, end-users needs, and define problems, then find solutions through design thinking and innovation process, in order for us to deliver useful, usable, desirable, accessible, credible and memorable experiences.
Mission, Role & Responsibilities
Continue defining, deploying, supporting and continuously improving a robust design strategy for innovation & digital solutions in Customer Services,
concretely meaning :
A- Managing the Strategic Design Team
Build a safe environment for work
Provide structure, methods, tools & guidelines with the right balance between structure and flexibility
Follow up and assess the quality of every design deliverables produced by the team and bring qualitative recommendations & relevant critiques
Set up and animate rituals with the design team
Continue designing the training path for designers according the strategic design skills set assessment defined for up-skilling our people and ensuring their career evolution
Develop the Creative Thinking of the team
B- Leading Design Governance for Innovation & Digital Solutions
Continue improving the Innovation Framework by strengthening it (Time / Cost / Quality) and demonstrate its efficiency through relevant KPIs
Leverage a Design Governance all over Digital Solutions through the improvement of the
C- Evangelising Design for Customer Services & beyond
Support Squads, Sales & Marketing for evangelising Design & Innovation to our Customers & Key Stakeholders
Bring support on Service Design and User Experience Design by leading UX consulting activities, preparing & animating design workshops, making design recommendations & presentations or managing design subcontractors for other projects in Customer Services, S Business Lines, and other departments if required and tactically speaking relevant
Make Strategic Design visible and demonstrate its value all over Airbus by sharing knowledge & organising events
D- Collaborating w/ peers for Value Architecture & Solution Innovation & Management
Sponsor the innovation squads and get them ready to pitch for Investment Committees and before tactical meetings with external customers
Improve ways of working and collaboration of the Innovation department
Prepare and animate team events
Lead communication for Innovation
10+ years of experience as an Experience Designer, with a demonstrated successful practice of best in class UX Strategy, User research, Information architecture, Interaction Design & UI Design. A B2B experience will be appreciated
An online portfolio or PDF with creds is required
Several years of design management experience. A strong willingness to develop team members, to give them opportunities to grow and learn to raise their self-confidence in the quality of their design work, but also challenge them
An experience as a true design team leader, with an ability to speak up, defend design position in the company and leverage it
Exceptional communication and presentation skills (Storytelling, Copywriting, Crafting, Visual Design, Oral Presentation, Animation)
Focus on attention to details
Excellent people management skills & empathy to collaborate with colleagues, cross-functional teams, stakeholders & external customers
A self-starter with an ability to excel in a dynamic, ever-changing environment, and to adapt quickly.
Ability to travel up to 20-30% of the time
Negotiation level in English.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Contract Type:Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level:Professional / Expérimenté(e) / Professionell / Profesional